Refund Policy
Effective as of: July 21, 2026
At Aqua Stride Shoes, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
2. Condition of Returned Items
All returned items must be:
- Unused and unworn
- In their original packaging
- With all original tags and labels attached
- Free from any signs of wear, damage, or odors
Items that do not meet these conditions may be subject to a partial refund or refusal of the return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@aquastrideshoes.com within 30 days of your order delivery date.
- Provide your order number and the reason for the return.
- Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items marked as final sale or clearance.
- Personalized or custom-made items.
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- For hygiene reasons, any items that have been worn or used in water if they are not defective.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@aquastrideshoes.com within 7 days of delivery. We will arrange for a free replacement or issue a full refund, including any original shipping costs. We may require photographic evidence of the damage or defect.
8. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.
9. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@aquastrideshoes.com.
10. Contact Us
For any questions regarding our Refund Policy, please contact us at support@aquastrideshoes.com.